Create the Ideal Lobby or Waiting Room Environment
Too often do people go into businesses and wait for service in a less-than-desirable space. There’s only so much you can get out of old magazines from years past, and an old TV that may or may not be functioning that day. If you own a doctor’s office, restaurant, or other business where people may have to wait for service, be sure to consider their waiting experience; it has a large effect on the overall experience. With the addition of a few live plants, an indoor water fountain, and a playlist of low, unobtrusive music, you can be sure that your waiting area is welcoming and relaxing.
A great way to add a fresh sense of life and energy to your environment is to take a few planters or urns, and install a few live plants in your waiting area. The fresh plants will improve the visual and air quality for your customers. You don’t have to have a green thumb to pull off something like this. There are a wide selection of beautiful, resilient plants that require minimum watering and upkeep. If you would like to have living plants, but worry that you don’t have the time to take care of them, one of these options would be perfect for your business.
Indoor Water Fountain
If you have a business where customers may prefer a little more privacy, indoor water fountains are a great way to discreetly mitigate sound. The last thing a person wants to hear from the dentist waiting room is the doctor using his/her drill. And, on the other hand, a person having a private or personal procedure will want to make sure their privacy is protected. Not only will an indoor water fountain look great, but it will help to create a more soothing and consistent environment for your patrons.
One of the most awkward and uncomfortable situations people encounter is having to be in a quiet space with strangers. People begin to feel self-conscious about every cough, movement, and sound they make. The perfect way to diffuse this tense energy is with a playlist of low, non-distracting music. The music doesn’t have to be prominent, just loud enough to keep the energy alive and flowing. When you’re choosing your music, consider your customer base. In some places, jazz instrumentals will be more appropriate, while in others, a more modern style of music may be desired.
Your customer’s experience begins as soon as they walk through the front doors of your business. Be sure that their time spent with you is acceptable from beginning to end. The last a business owner wants is for their customer’s experience to be ruined by a bad first impression. If you have to make you customers wait, be sure that their waiting experience is the best it can be. With the addition of a few plants, an indoor water fountain, and a low-volume playlist, your customers will feel welcome and relaxed.
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