1. Spring Pond Opening Overview
The first spring visit to open your pond typically includes a complete draining & cleaning of your water feature. The majority of features need a complete draining to effectively clean them. However, in some instances this is unnecessary, or we believe the risk to fish health is too great. These are unique circumstances and are explained and handled on a case-by-case basis, but you should understand that your pet’s health is foremost in our thought process. Our main goal is to provide you with a professional, efficient service. We will start to refill the feature before we clean the filters, pot the plants, or clean up the job site. This allows us a chance to test all of your equipment. Once the feature is full, we will re-introduce the fish and plants, completing a final inspection of your pond and checking our work while we are still on site.
2. Pond Draining and Cleaning
First the feature is partially drained and the fish are gently netted and bagged then placed in a large holding tank with aeration and a secure covering. The feature is then sprayed down to remove loose solid debris. Water is pumped out to an acceptable location and debris is either placed carefully aside, or removed from the site when we leave. Our standard is to not remove the beneficial coating of algae that covers the features sidewalls or floor with excessive pressure washing. These coatings contribute to an ecologically balanced and healthily water feature. Then we vacuum the sludge from the bottom of the pond, stream, and waterfall. We clean all filter components thoroughly, inspect for any damaged equipment, re-pot any overgrown water plants, remove excessive plant growth, and refill the feature.
3. Fish Care and Water Additives
Fish are acclimated to the new water during the cleaning process by adding fresh water to the holding tank and monitored as necessary. Additionally, when the fish are bagged they are inspected for any obvious signs of disease or sores. If a disease or issue is noticed we will contact the customer and ask if they want us to return the fish to the pond or keep them in a holding tank for further treatment. A broad-spectrum water treatment designed to neutralize chlorine, chloramines, and ammonia is added to the new pond water and we also add approximately 1% pond salt which aids in the acclimation process. Water from the tap is checked for temperature and pH. We stay within a 5-degree temperature adjustment and we adjust tap water to match best as possible the existing holding tank water.
Call (502) 245-8575 to speak to a Water Feature Pro!
We Provide Monthly & Bi-Monthly Water Feature Maintenance
Generally our maintenance programs involve a visit each month or every other week (around the same time of the month) to provide many of the ongoing services required to keep a water feature performing well.
Building a Water Feature Profile
Our service director will begin to build your “Water Feature Profile.” They will discuss many factors including:
- Size and depth of your feature
- Your “fish load”
- Number and type of plants
- Amount of sunlight
- Pond equipment
Developing a Long-term Strategy
After the “water feature profile” is developed, we can recommend an optimal, long term regimen for your particular feature. Each pond has several factors influencing it, and tailoring a routine for each one can help to determine how many regular visits are necessary to maintain the owner’s expectations. Finding the right combination of products and services to produce the best results is an ongoing process.
We Provide Fall Water Feature Closing & Service
The fall brings us to the seasonal end of your exterior water feature. With leaves falling and cold weather arriving, it is time to prep your feature for the winter. This service includes basic cleaning, removal and re potting of plants as needed, and an inspection of all mechanical functions. Depending on your feature’s needs, we have a number of other services we can also perform at this time.Call (502) 245-8575 to speak to a Water Feature Pro!