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Massarelli Three Tier Boca Hexagon Fountain
$2,750.00
Sale price
$2,750.00
Regular price
$3,150.00
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Massarelli Three Tier Boca Hexagon Fountain
$2,750.00
Sale price
$2,750.00
Regular price
$3,150.00
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INFORMATION
SPECIFICATIONS
DIMENSIONS: 70.5”H x 44”W
WEIGHT: 636 lbs.
SKU: 3778
FINISH SHOWN: Midnight Stone
DESCRIPTION
Elevate Your Garden Oasis with the Hexagon Three-Tiered Boca Fountain
When it comes to cultivating a serene and visually captivating garden, few elements are as timeless and effective as a beautifully crafted water feature. The Hexagonal Three-Tiered Boca Fountain serves as a quintessential example of elegance, craftsmanship, and functionality, offering a luxurious and calming centerpiece for your outdoor retreat. Whether you're a garden enthusiast looking to elevate your landscape or simply seeking to create a personal oasis of peace and tranquility, this fountain promises to be the perfect addition to your outdoor space.A Masterpiece of Design: The Distinctive Hexagonal Shape
Unlike ordinary garden fountains, the Boca fountain boasts an architecturally stunning hexagonal shape, adding a unique flair to its overall aesthetic. This six-sided geometric design creates visual interest, standing out as a distinctive statement piece amid lush greenery and floral arrangements. The sharp angles of the hexagonal tiers give the fountain a modern yet classic appeal, allowing it to harmonize effortlessly with various garden styles—whether your space leans toward a more traditional English garden or a sleek, contemporary landscape. The three-tiered structure allows for a mesmerizing flow of water, cascading from one level to the next in a harmonious cycle. This gentle, layered waterfall effect not only adds to the fountain’s visual allure but also introduces the soothing, melodic sound of running water to your garden—a sound known to encourage relaxation and reduce stress. Whether you're sipping tea in the morning light or unwinding at sunset, the peaceful ambiance created by the fountain will enhance every moment spent in your garden.Durability Meets Elegance: Handcrafted in the USA from Weather-Resistant Cast Stone
When investing in outdoor décor, longevity is just as important as aesthetic appeal. The Hexagonal Boca Fountain is meticulously crafted in the United States from premium cast stone, a material renowned for its strength, durability, and weather resistance. Unlike resin or plastic alternatives, cast stone has the ability to withstand harsh outdoor conditions, ensuring that your fountain will retain its beauty and functionality through seasons of rain, snow, and sun exposure. This makes it an ideal choice for homeowners in a variety of climates, from the frigid north to the humid south. Every detail of the Boca fountain is handcrafted with care, showcasing a level of artistry that’s rare in mass-produced garden decor. The intricate detailing on the fountain’s surface, from the subtle texture of the stone to the carefully sculpted lines of the tiers, speaks to the timeless appeal of artisanal craftsmanship. As a result, the Boca fountain becomes not just a water feature, but a work of art that complements your garden's natural beauty.Customization at Your Fingertips: the Hexagon Three-Tiered Boca Fountain comes in A Variety of Finishes to Choose From
One of the standout features of the Boca fountain is the ability to customize the finish to match your personal style and the existing decor of your garden. With a variety of finish options available, you can choose the perfect color that harmonizes with your outdoor space, whether you prefer the earthy tones of natural stone or a more vibrant hue to serve as a focal point. This level of personalization ensures that the fountain integrates seamlessly into your garden design, making the Hexagon Three-Tiered Boca Fountain as unique as your landscape itself. Some finish options might evoke the warm, aged patina of antique stonework, while others offer a sleeker, more contemporary look. Regardless of the finish you choose, each one is hand-applied by skilled artisans, adding to the fountain’s bespoke quality. This means that no two Boca fountains are exactly alike—each one is a one-of-a-kind creation that reflects the attention to detail that went into its making.Easy Installation and Hassle-Free Maintenance
While the Boca fountain is undoubtedly a showstopper in terms of design and craftsmanship, its thoughtful engineering ensures that it’s also easy to install and maintain. The fountain arrives with clear and straightforward instructions, so you don’t need to be an expert to set it up. With its built-in pump system, the fountain is designed to operate smoothly, allowing you to enjoy the tranquil sound of cascading water without the hassle of complex installations or continuous upkeep. The low-maintenance nature of the Boca fountain is one of its most appealing qualities. Unlike more complicated water features, this fountain requires minimal intervention to keep it in pristine condition. Routine checks of the pump and occasional cleaning of the stone surface are generally all that’s needed to maintain its optimal performance and appearance. This means you can spend more time enjoying your garden and less time worrying about its upkeep.Creating a Tranquil Garden Escape with the Hexagon Three-Tiered Boca Fountain
Water has long been associated with peace, serenity, and rejuvenation—qualities that the Hexagon Three-Tiered Boca Fountain brings to life in any garden setting. The sound of water flowing from the three tiers creates a calming atmosphere that instantly transforms your outdoor space into a sanctuary where you can unwind and de-stress. Whether you're practicing yoga, meditating, or simply sitting back to enjoy the view, the rhythmic sound of water enhances the overall sense of tranquility and helps you connect with nature. Additionally, the aesthetic beauty of the Boca fountain can elevate the overall ambiance of your garden. The way sunlight dances on the water, the reflections in the fountain's basins, and the interplay of shadow and stone create a dynamic visual experience that changes throughout the day and across the seasons. In the morning, the soft light of dawn illuminates the fountain's tiers, while in the evening, the water shimmers as the sun sets. Even during the colder months, the frozen water creates a beautiful winter sculpture, ensuring the fountain remains a focal point all year round.Versatility in Garden Design: The Three-Tiered Boca Fountain takes You From Focal Point to Subtle Enhancement
The Hexagonal Three-Tiered Boca Fountain is versatile enough to fit a variety of garden designs and layouts. Whether you're looking to create a dramatic focal point in the center of your garden or prefer a more subtle installation as part of a larger landscape, the Boca fountain delivers. Its substantial size ensures that it can command attention in larger spaces, while its classic, understated design allows it to blend seamlessly into more intimate garden settings. Consider placing the Boca fountain in a courtyard, surrounded by colorful blooms and verdant foliage, to create an eye-catching centerpiece that draws visitors in. Alternatively, it can be positioned near a garden bench or patio area, providing a soothing backdrop for outdoor relaxation or gatherings with friends and family. In smaller garden spaces, the fountain can be nestled among plants and shrubs to create a peaceful hideaway where you can escape the hustle and bustle of daily life.A Worthwhile Investment in Your Garden's Aesthetic
For those who view their gardens as an extension of their home, the Boca fountain represents more than just a decorative feature—it’s an investment in creating a space that promotes relaxation, enhances aesthetic appeal, and fosters a deeper connection with nature. The combination of high-quality materials, expert craftsmanship, and thoughtful design ensures that this fountain will remain a cherished part of your outdoor decor for years to come. Unlike other garden enhancements that may lose their appeal over time or require frequent replacement, the Boca fountain’s durability and timeless elegance ensure that it will continue to be a source of beauty and serenity for the long term. Its ability to blend seamlessly into a variety of landscapes, coupled with its customizable finishes, means that it will remain relevant as your garden evolves and changes over the years.Bringing It All Together: Why the Hexagonal Boca Fountain is a Must-Have
In conclusion, the Hexagonal Three-Tiered Boca Fountain is the epitome of sophistication and tranquility, combining exceptional craftsmanship with the calming influence of flowing water. Its hexagonal shape offers a unique twist on the traditional garden fountain, while its three-tiered design ensures a continuous flow of water that enhances the sensory experience of any outdoor space. Crafted from durable, weather-resistant cast stone, it’s built to withstand the elements and remain a cherished part of your garden for years to come. Whether you’re creating a new outdoor sanctuary or looking to enhance an existing space, the Boca fountain delivers on all fronts: beauty, durability, customization, and ease of installation. With the addition of this exquisite fountain, your garden will become more than just a place to plant flowers—it will transform into a haven of peace, relaxation, and natural beauty that you and your guests will enjoy for years to come. Invest in the Hexagonal Boca Fountain today, and experience the transformative power of water as it brings life, beauty, and tranquility to your outdoor space.FOUNTAIN LIGHTING
DON’T UNDERESTIMATE THE VALUE OF QUALITY LIGHTING IN YOUR WATER FEATURE.
THESE ARE “LIGHTING FEATURES WITH WATER!”
FOUNTAIN LIGHTING
Underwater submersible LED lighting fixtures are a game changer for making your fountain or water feature a stunning 24-hour-a-day centerpiece of your property. Lighting is not just a functional aspect but a transformative one, turning your fountain into a dynamic, all-day feature that adds beauty, ambiance, and value to your outdoor space.
Daytime Appeal
During the day, your water feature naturally becomes a focal point with the movement of water, the reflection of sunlight, and the surrounding landscape. But as the sun sets and darkness falls, your fountain may lose some of its impact without proper lighting. This is where the magic of underwater submersible LED lighting comes in. By illuminating the water from below, the light highlights the natural flow of the water, making the fountain’s motion and texture more visible and captivating even at night. Whether it’s a gentle trickle or a dramatic cascade, the lighting accentuates every movement, making your fountain an eye-catching feature during both the day and night.
Creating a 24-Hour Atmosphere
When paired with color-changing LED lighting, your fountain can evolve into a completely different experience as the day transitions to night. In the evening, your lighting design can be programmed to shift colors or intensities, adding a layer of drama and elegance. This means your fountain is never static—it can transform its look with the change of time or occasion. Soft, warm hues can create a tranquil mood for quiet evenings, while vibrant colors can be used for special events or gatherings.
Nighttime Transformation
In the evening or nighttime, your fountain with color-changing LED lighting will become a beacon on your property. The dynamic lighting will not only highlight the intricate details of the fountain but also add a visual contrast against the dark night sky. Your fountain will shine brightly, offering a serene glow or a lively display depending on your mood or needs. The beauty of underwater submersible lights is that they create a captivating atmosphere without harsh, glaring lights, allowing you to enjoy your fountain’s aesthetics and sounds even after the sun goes down.
Moreover, lighting can enhance the natural reflections and water movement, creating a mesmerizing effect. Imagine walking through your garden or yard and seeing your fountain gently illuminated by the soft, colorful glow of underwater LEDs—this extends the enjoyment of your outdoor space beyond daylight hours.
Functionality and Versatility for Any Time of Day
By having submersible LED lighting integrated into your fountain, you’re essentially ensuring that your water feature becomes a 24-hour attraction. The flexibility and versatility of color-changing LED lighting provides you with the ability to adjust the tone and intensity of the light to match your activities, the season, or even the time of day. Whether you want to subtly enhance the atmosphere during a quiet dinner party or create a spectacular show for guests at night, your fountain will be an attractive focal point no matter the time.
Using DMX lighting for fountains
DMX lighting systems provide additional ways to enhance the visual impact of your fountain, especially at night. DMX (Digital Multiplex) is a protocol used to control stage lighting and effects, but it works just as well for architectural and outdoor fountains. Underwater submersible lighting fixtures, particularly those with color-changing DMX capabilities, are a game changer for making your fountain or water feature a stunning 24-hour-a-day centerpiece of your property. When paired with color-changing DMX LED lighting, your fountain can evolve into a completely different experience as the day transitions to night. In the evening, your lighting design can be programmed to shift colors or intensities, adding a layer of drama and elegance. This means your fountain is never static—it can transform its look with the change of time or occasion. Soft, warm hues can create a tranquil mood for quiet evenings, while vibrant colors can be used for special events or gatherings.
Practical Benefits of Night Time Lighting
Additionally, lighting your fountain at night adds functional benefits, too. Illuminating your fountain not only boosts its aesthetic appeal but also enhances security on your property. Well-lit areas are more inviting, and strategically placed lights can help with the safety and visibility of walkways, steps, or other landscaping features surrounding your fountain.
Making Your Fountain an All-Encompassing Feature
Lighting has the power to transform your water feature into a true multi-dimensional design element for your property and you open possibilities for endless creative options. You can design lighting schemes that sync with other outdoor features, such as trees, gardens, or sculptures, giving your entire outdoor space a coordinated, thoughtful look. This transforms your fountain from a simple water feature into an all-encompassing experience that enhances your property’s nighttime beauty.
Conclusion
With underwater submersible LED lighting, your fountain becomes a stunning 24-hour feature—one that will continue to captivate visitors and enhance the ambiance of your property around the clock. From vibrant, colors to soft, calming lights, your water feature can shift in appearance depending on your needs and preferences. This level of customization not only extends the life of your fountain’s aesthetic appeal but also makes your entire outdoor space more versatile, enjoyable, and functional.
Contact a specialist today 941-256-0152 to discuss how we can incorporate underwater submersible LED lighting into your fountain design, ensuring your water feature becomes a mesmerizing part of your landscape day and night.
FOUNTAIN COVERS
Purchasing a winter fountain cover for your backyard or estate fountain is an incredibly wise and practical investment, particularly if you live in an area that experiences cold, harsh winters. There are several compelling reasons why having a fountain cover is essential for the longevity, appearance, and functionality of your outdoor water feature. Here’s why:
1. Protection from Harsh Winter Weather
Winter weather can be unpredictable, and fountains are particularly vulnerable to the elements. Freezing temperatures, snow, ice, and freezing rain can wreak havoc on your fountain’s delicate components. A quality winter cover acts as a protective barrier, shielding the fountain from these harsh conditions. The cover prevents the accumulation of snow and ice on the fountain, which can potentially damage its structure and internal mechanisms. Instead of worrying about ice forming on your fountain or pool, you can rest easy knowing that your water feature is safe and sound under the protective shield of a winter cover.
2. Prevention of Ice Damage
One of the most serious risks to outdoor fountains during the winter is the potential for ice damage. When water freezes, it expands, and this expansion can cause cracks in the fountain basin, damage pipes, or even ruin the pump. Even small amounts of water left in the fountain can cause issues if left unchecked over the winter months. A winter fountain cover keeps water from accumulating inside the fountain, helping to avoid freezing. By preventing ice from forming, the cover ensures that the risk of cracking, splitting, and other damage caused by ice is minimized. In the event of a particularly harsh winter, the cover provides an extra layer of defense, keeping your fountain in pristine condition until the thaw.
3. Maintaining Aesthetic Appeal
A well-maintained fountain is not only a focal point in your garden or backyard, but it also contributes to the overall beauty of your estate. However, an uncovered fountain during the winter months can quickly become a mess, filled with fallen leaves, twigs, and dirt. Worse yet, frozen water can create a dirty, unsightly crust of ice that detracts from the aesthetics of your space. A winter fountain cover provides an elegant solution by protecting the fountain from debris and maintaining a neat, polished look. Even when the fountain is not in use, it will still blend seamlessly into the landscape, helping to keep the aesthetic value of your outdoor space intact.
4. Long-Term Durability
Winter is a time when many outdoor features face deterioration. Your fountain, particularly if it is made from materials like stone, ceramic, or metal, can suffer under prolonged exposure to cold and moisture. Freezing water can erode materials, corrode metal components, and create a breeding ground for mold and mildew, which can be difficult to clean. By investing in a fountain cover, you’re actively extending the lifespan of your fountain. The cover acts as a shield, preventing direct exposure to the harsh winter elements, which means your fountain is more likely to survive many winters and continue looking beautiful for years to come. This saves you from the need for frequent repairs or the expense of replacing the fountain altogether.
5. Ease of Maintenance
One of the most common headaches for homeowners with fountains is the amount of maintenance required, especially when it comes to cleaning out debris, leaves, and twigs that accumulate in the water. Winter months can exacerbate this problem, as the wind blows more debris into your fountain, and fallen leaves can become trapped in the water. A fountain cover prevents all of this, making springtime maintenance much easier. When you’re ready to open the fountain for the season, simply remove the cover, and the area will be much cleaner, requiring only minimal tidying up. With fewer contaminants in the fountain, you won’t have to spend as much time scrubbing and cleaning, allowing you to enjoy the spring without unnecessary hassle.
6. Protection from Wildlife and Animals
Your fountain is an attractive feature for more than just humans. Birds, squirrels, raccoons, and other animals may be drawn to the water during colder months. They may use your fountain as a drinking source, or worse, try to seek shelter in it, leaving behind debris or potentially damaging the structure. With a winter cover in place, you reduce the risk of animals nesting in or around the fountain, keeping your outdoor feature safe from unnecessary wear and tear caused by wildlife. The cover acts as a physical barrier to deter animals from accessing your fountain, which can prevent damage and protect the cleanliness of your outdoor area.
7. Cost-Effectiveness
At first glance, purchasing a winter fountain cover might seem like an added expense, but when you factor in the cost of repairs or replacements for damaged fountains, it becomes clear that the cover is a wise investment. Repairs for a frozen or damaged fountain, particularly if the pump or plumbing needs replacing, can be expensive and time-consuming. By using a winter cover, you’re actively preserving the fountain’s function and protecting it from issues that could require costly fixes. Not only does the cover help avoid those repair costs, but it also protects the aesthetic value of your outdoor space, which may otherwise suffer if your fountain becomes unsightly or breaks down.
8. Convenience and Peace of Mind
Winterizing a fountain without a cover often involves a lot of preparation and steps, including draining the water and dismantling parts of the fountain to avoid freezing. While these steps are important, they can be time-consuming and labor-intensive. A fountain cover simplifies this process. It is easy to put on and remove, providing you with convenience and peace of mind. You don’t have to worry about spending hours preparing the fountain for winter—simply cover it and let the cover do the work. When spring arrives, removing the cover will be a breeze, allowing you to quickly get the fountain back to its functional state.
9. Environmental Protection
Not only does a fountain cover help protect your water feature, but it also protects the surrounding environment from potential damage caused by fountain-related debris or overflow. In harsh winter conditions, any debris that collects on top of or around your fountain could end up clogging nearby drains or affecting your garden’s landscape. The cover helps ensure that your water feature stays contained and free from debris buildup that could affect the overall cleanliness and environmental health of your outdoor space.
Conclusion
A winter fountain cover is an essential investment for anyone who wants to preserve the beauty and functionality of their backyard or estate fountain during the colder months. By offering protection from harsh weather, preventing ice damage, maintaining aesthetic appeal, and reducing the amount of maintenance required, a cover helps extend the life of your fountain while saving you time and money in the long run. Whether you’re concerned about winterizing your fountain, protecting it from animals, or maintaining the look of your outdoor space, a fountain cover is a practical, cost-effective solution that ensures your fountain stays in excellent condition year after year.
DELIVERY LIFTGATE OPTIONS
- A lift gate service. Unless you have a forklift, bobcat, tractor with forks (rated for the weight of your shipment), residential deliveries typically need a LIFT GATE SERVICE. This is a lift elevator on the back of the truck allowing heavy items to be offloaded from the truck to the ground. If you plan on removing the shipment yourself then the Labor and equipment required to receive ground freight shipments is the responsibility of the customer. Note: these often are large trucks and will only be able to drop the shipment at the end of your driveway.
- Heavy palletized items that exceed the normal weights of shipping may be subject to additional freight charges.
- Service to areas with limited access (e.g., gated communities, churches, alleys, or many cul-de-sacs) will have a “Limited Access” charge applied.
- Deliveries to addresses with limited hours may incur additional shipping charges, however when a delivery appointment is scheduled, they may meet the needs of your limited hours.
DELIVERY & SHIPPING FAQs
PLEASE READ CAREFULLY AND CONFIRM RECEIPT
REMEMBER WHEN RECEIVING A PRODUCT, YOU HAVE 72 HOURS TO MAKE A CLAIM
AFTER THAT, SHIPPING INSURANCE AND CLAIMS ARE VOID!
1) Products that are made-to-order are subject to the manufacturer’s scheduling and their production capability.
Production timelines that are disclosed are ‘estimates’ and may be subject to delays which are beyond the control of Water Feature Pros.
You will be advised of any production delays that may affect your expected delivery date.
Production timelines do not include the transit time required for shipping.
CANCELLATIONS:
1) Orders for product made-to-order may not be cancelled for any reason once submitted, accepted, and confirmed by the manufacturer, holding a place in their manufacturing ‘que.
2) Unforeseen production or shipping delays are not a basis for cancellation.
RETURNS:
1) Product that is made-to-order may not be returned except for the following conditions:
- the item model number does not match the item ordered.
- the color code does not match the color code specified at time of order.
- color variations in an item with the correct color code shall not be a basis for return.
2) Stock items may be returned under the following conditions:
- all returns must be accompanied by a Return Merchandise Authorization (RMA) issued by Water Feature Pros.
- all returns must be unused and in the original packaging.
3) Return shipping expense shall be the responsibility of the customer. A restocking fee of 15% shall be deducted from the invoice value of the item excluding any applicable shipping and handling fees paid at the time of sale.
WARRANTIES:
1) The manufacturer’s written warranty for all products shall prevail.
2) Water Feature Pros offers no expressed nor implied warranty beyond that offered by the manufacturer. (Other than our 100% support in making MFG’s accountable for errors made on their part- We always champion our customer’s cause and try to get make them satisfied in the uncommon circumstance they are not)
SHIPPING & RECEIVING:
Small parcels weighing less than 50 lbs. that can be packaged within specified carton dimension limits will be shipped by ground parcel carrier or the US Postal Service.
All other items will be shipped using ground freight carriers.
All shipments by ground freight carriers will be delivered curbside to your property. You must be prepared with manpower or equipment to move the product from the curbside of your property to where you are going to keep it until it is installed. Note: the freight driver is not required (by their union contract) to move the product other than getting it off the truck when you ordered a liftgate (see section 2a). This being said, there are certainly instances if a customer is friendly to a driver (smiles, pleasant, bottle of water) that they may do a little more than just a curbside delivery. If your surroundings are conducive to them moving your pallets a little further onto your driveway using their pallet jack, they may do this, but again they are not required to do so as third party, labor union, contracted employees.
2) Standard ground freight rates include delivery by appointment and are typically done by a semi pulling a 40-52’ trailer. IF YOUR ADDRESS WILL NOT ACCOMMODATE THIS TYPE OF TRUCK YOU NEED TO LET US KNOW AND WE WILL REQUEST FREIGHT BE PUT ON A SMALLER TRUCK, WHICH MAY CARRY AN ADDITIONAL FEE FOR LIMITED ACCESS.
- Heavy palletized items that exceed the normal weights of shipping may be subject to additional freight charges.
- Service to areas with limited access (e.g., gated communities, churches, alleys, or many cul-de-sacs) will have a “Limited Access” charge applied.
- Deliveries to addresses with limited hours may incur additional shipping charges, however when a delivery appointment is scheduled, they may meet the needs of your limited hours.
RECEIVING YOUR SHIPPMENT:
- The shipping company should be sending you tracking information as your fountain makes it way to you, however, we also recommend that you contact the Destination Terminal to discuss the time and date you will receive the shipment. Once the shipping is booked with the trucking company, you will receive a reminder of this document and the additional following information:
- The Transportation Carrier
- The Transportation Carrier Destination Terminal Phone Number
The Consignee (you the customer) or a responsible designee must receive, inspect, and sign for products shipped by ground freight.
2) It will be your responsibility at the time of delivery to perform the following:
- Inspection of the product while the delivery truck is still on site if possible.
- If you do not have the manpower present at the time of delivery to fully inspect the items inside the package,
BE SURE TO SIGN PAPERWORK AS “PENDING INTERIOR INSPECTION”. YOU NEED TO THEN HAVE THE CONTENTS INSEPCTED IN THE NEXT 72 HRS AND ANY DAMAGE REPORTED. TRUCKING COMPANIES WILL NOT EXTEND THEIR LIABILITY FOR YOUR PRODUCTS ONCE THEY ARE OUT OF THEIR POSSESSION AND IN YOURS BEYOND THIS TIME FRAME.
- clearly document/photograph the condition and any damages to packaging prior to removing the packaging.
- clearly document the condition and any damage to the product once the packaging is removed.
- clearly note any damage visible to the product on the delivery receipt the driver will want you to sign.
- take photos of all the above inspections and anything you note about condition and damages.
- failure to inspect the product upon delivery or adhere to the process outlined in the Receiving Your Shipment section below may result in the loss of the ability to file a damage claim with the freight carrier.
- freight damage claims are limited to breakage. Repairable chips, scuffs, and abrasions are not a basis for a freight claim.
- beyond filing a damage claim on behalf of the Consignee, Water Feature Pros will bear no responsibility for additional expenses, real or perceived, that may be incurred by the Consignee.
PHYSICAL INSPECTION OF WATER FEATURE PRODUCTS:
THESE ARE THE REQUIRED PHYSICAL INSPECTIONS OF ALL WATER FEATURE PROS PRODUCT DELIVERIES.
#1 YOU MUST HAVE THE DRIVER CO-SIGN THE DELIVERY RECEIPT BEFORE LEAVING.
#2 TAKE PHOTOGRAPHS (CELLPHONES ARE FINE) OF THE UNOPENED PALLETS OR CARTONS AS THEY ARE UNLOADED OFF THE DELIVERY TRUCK. THE MANUFACTURERS WILL TYPICALLY SHIP YOUR PRODUCT IN PACKAGING IN CONTAINERS ON PALLETS OR SHRINK WRAPPED AS A BUNDLE ON A PALLET.
#3 AFTER INSPECTING THE OUTSIDE THEN ALL CARTONS SHOULD BE OPENED AND THE PACKING REMOVED AROUND THE PRODUCTS INSIDE TO ALLOW A BRIEF PHYSICAL INSPECTION OF THE GOODS TO CONFIRM NO DAMAGE HAS BEEN DONE IN TRANSIT.
#4 IF YOU ARE UNABLE TO OPEN AND INSPECT THE SHIPMENT, OR, IF THE DRIVER IS UNWILLING TO WAIT, PLEASE WRITE “PENDING INSPECTION FOR POSSIBLE DAMAGE” ON THE DELIVERY RECEIPT (BOL). EVEN IF THE DRIVER SAYS NOT TO, PLEASE STILL WRITE THIS AS IT IS NECESSARY DOCUMENTATION TO FILE A CLAIM.
TAKE PICTURES OF ANY OR ALL OF THE BELOW ITEMS:
- DAMAGE TO THE EXTERIOR OF A CARTON OR WRAPPING MAY INDICATE MISHANDLING.
- CRUSHED CONES ON TOP OF A PALLET MAY INDICATE MISHANDLING.
- BROKEN PALLETS OR BROKEN STRAPPING MAY INDICATE MISHANDLING.
#5 ALL DAMAGE TO CARTONS AND/OR GOODS MUST BE NOTED ON THE DELIVERY RECEIPT. IF YOU DO NOT NOTE IT, A CLEAN DELIVERY RECEIPT WITH NO NOTES OF DAMAGE (REAL OR SUSPECTED) VOIDS ANY CLAIM YOU MAY HAVE AGAINST THE FREIGHT CARRIER, OR THE MANUFACTURER.
- IF DAMAGE OF INDIVIDUAL FOUNTAIN COMPONENTS BUT NOT THE ENTIRE FOUNTAIN IS IDENTIFIED AT DELIVERY, DO NOT REFUSE THE SHIPMENT BUT NOTE THE DAMAGE ON THE DELIVERY RECEIPT AND THEN IMMEDIATELY CONTACT WATER FEATURE PROS AND SEND US ALL PHOTOGRAPHS TAKEN.
#6 IF EXTENSIVE DAMAGE IS IDENTIFIED AT DELIVERY, REMEMBER TO:
- TAKE A LOT OF PICTURES.
- THEN REFUSE THE SHIPMENT.
- ONCE THE DRIVER TAKES THE SHIPMENT BACK IMMEDIATELY CONTACT WATER FEATURE PROS.
#7 REMEMBER THE FOLLOWING:
- YOU HAVE A 72-HOUR WINDOW TO REPORT ANY DAMAGE TO WATER FEATURE PROS SO WE CAN START THE CLAIM PROCESS. ANY TIME AFTER 72 HOURS, VOIDS THE CLAIM PROCESS AND THERE WILL BE NO CLAIM PAYMENT!
- TAKE LOTS OF PHOTOGRAPHS OF THE DAMAGED PRODUCT.
- BE PREPARED TO EMAIL ALL PHOTOS TO WATER FEATURE PROS AS SOON AS POSSIBLE.
- A COPY OF THE DELIVERY RECEIPT IS REQUIRED. PLEASE TAKE A CLEAR PICTURE OF THE RECEIPT AND SEND IT WITH THE PHOTOS.
- THE DELIVERY RECEIPT MUST SHOW ALL NOTES OF OBSERVED DAMAGE.
- THE DELIVERY RECEIPT COPY MUST BE CO-SIGNED BY THE DRIVER.
WHY BUY FROM US
- Few retailers can offer 27 years of hands-on product & installation experience.
- Our commitment is a guarantee for your 100% satisfaction with your experience. We prove it, not just say it.
- We are Veteran owned & operated with most products made in the USA.
- Our customer service support before, during and after the sale. We still answer the phone after your purchase.
- Over 20,000 customers have trusted us with their business. We know our success depends on your success.
Questions before you order? Call 941-256-0152 or text 502-298-7752 and talk to a fountain pro.