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Giannini Garden Newcastle Pond Outdoor Water Fountain
$4,569.00
Sale price
$4,569.00
Regular price
$4,600.00
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Giannini Garden Newcastle Pond Outdoor Water Fountain
$4,569.00
Sale price
$4,569.00
Regular price
$4,600.00
Price Match
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27 Yrs Experience
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American Made
Veteran Owned
No Sales Tax
Outside Florida
Free shipping to the lower 48 states. No sales tax except for Florida residents.
SKU: 1172
INFORMATION
SPECIFICATIONS
59" H x 61" Diameter
- Shown in Antico Finish
- Material: Cast Stone
DESCRIPTION
Newcastle Pond Outdoor Water Fountain
The Newcastle Pond Outdoor Water Fountain is a beautiful and sophisticated water feature designed to bring a sense of tranquility and elegance to your outdoor space. Drawing inspiration from traditional garden pond fountains, the Newcastle model combines both aesthetic beauty and functional design to create a stunning focal point for gardens, patios, or larger outdoor spaces. With its classic design and soothing water flow, it’s perfect for enhancing the ambiance of your landscape and adding a serene touch to your garden decor.- Proudly crafted in the USA
- Built to last with premium, fiber-reinforced cast stone concrete
- Offered in a variety of luxurious finish options
- Enjoy the relaxing sound of a cascading waterfall
- No plumbing required for easy setup
- Engineered for durability, constructed from high-quality cast stone concrete to ensure a lifetime of use
- Ships on a pallet anywhere within the Continental USA, typically within 3 to 4 weeks of the order date.
- Uses a recirculating electric pump for continuous water flow. (some sold separately)
Key Features of the Newcastle Pond Outdoor Water Fountain:
- Design & Aesthetic:
- Pond & Fountain Combination: The Newcastle Pond Fountain blends the idea of a water fountain with a pond-style basin. Unlike some fountains with small basins, this one features a larger, more expansive pond, which can create the illusion of a natural water feature in your garden. The design often includes a central water spout or tiered urn where water cascades into the pond below.
- Natural Look: The fountain's overall design often mimics the appearance of a small, natural pond or reflecting pool, with features like stone-textured basins, naturalistic rocks, or sculpted elements. The water flows from the top and cascades gently into the pond below, creating a peaceful, soothing sound.
- Classical & Elegant: The Newcastle Pond Fountain is typically inspired by traditional European designs, featuring ornate columns, vase shapes, or tiered elements. These elegant features give the fountain a timeless charm, ideal for formal or classic gardens, as well as modern outdoor spaces that embrace traditional styles.
- Materials:
- Cast Stone: Many versions of the Newcastle Pond Fountain are made from cast stone, which mimics the appearance of natural stone but is more lightweight and durable for outdoor use. Cast stone is weather-resistant, ensuring that the fountain will last through the seasons without deterioration.
- Fiberglass & Resin Options: Other models may be constructed from fiberglass or resin materials. These options are lighter than cast stone, making them easier to move and install. They are also weather-resistant and designed to withstand outdoor elements while providing the appearance of stone or concrete.
- Hand-Finished: Many fountains in the Newcastle Pond series are hand-finished, which gives each piece a unique look with slightly varying textures and colors, enhancing the fountain’s natural appeal.
- Water Flow & Effects:
- Cascading Water: The Newcastle Pond Fountain typically features a central spout or tiered urn where water flows in multiple streams, cascading gently down into the pond below. This creates the calming sound of flowing water that is perfect for relaxation and enhancing the ambiance of your outdoor space.
- Soothing Ambiance: The consistent, gentle trickle of water from the fountain into the pond adds a serene, peaceful element to your garden, perfect for meditation or quiet moments. The sound of the flowing water can also help mask unwanted noise from traffic or neighbors, creating a private oasis.
- Water Circulation: The fountain is usually equipped with a submersible pump that circulates the water, sending it from the pond back up through the spout and creating a continuous cycle of flowing water. Some versions may also feature multiple water spouts or tiers for added visual interest.
- Size & Installation:
- Large Pond Basin: The Newcastle Pond Fountain often features a larger pond basin compared to other wall-mounted or smaller fountains. The expansive basin allows the water to pool and collect, which can add a sense of depth and a more natural look to your landscape.
- Freestanding or Semi-Freestanding Design: The Newcastle Pond Fountain is generally freestanding, sitting directly on the ground or in a shallow pit. The pond basin serves as a natural reservoir for the water, and the fountain is typically placed on a flat, level surface in a garden or patio area.
- Easy to Install: The installation of the Newcastle Pond Fountain typically involves placing the fountain and pond basin in a desired location and connecting the pump to a power source. The process is fairly straightforward, although professional installation may be needed for larger fountains or more complex models.
- Lighting Options:
- Some versions of the Newcastle Pond Fountain come with built-in LED lighting to illuminate the water feature at night. The lighting enhances the fountain’s beauty, especially as the water flows and creates reflections in the basin.
- The lighting also adds a dramatic effect, allowing the fountain to become an eye-catching focal point even after the sun sets. Soft, ambient lighting makes the water glow and creates a relaxing, peaceful atmosphere in the evening.
- Maintenance:
- Cleaning: Like all outdoor fountains, the Newcastle Pond Fountain requires periodic cleaning to keep the water clear and the pump functioning properly. This includes removing any debris, leaves, or algae that may accumulate in the pond or fountain components.
- Pump Maintenance: The submersible pump that circulates the water should be checked periodically for clogs or wear. It may need to be cleaned of dirt, leaves, or algae that could restrict water flow.
- Water Treatment: To keep the water clean and clear, you may want to use water treatments that help prevent algae buildup and maintain a healthy water balance.
- Winterizing: In colder climates, it’s important to drain the fountain before the winter months to prevent freezing and damage. You should also consider storing the pump indoors during the winter or protecting it from freezing temperatures.
- Customization & Finish Options:
- The Newcastle Pond Fountain comes in a variety of finishes to suit different tastes and outdoor decor styles. Popular finishes include weathered stone, antique bronze, aged limestone, charcoal gray, and terra cotta.
- Depending on the model, you may have the option to customize the number of spouts or tiers, or choose a different basin shape to suit the scale of your space.
Benefits of the Newcastle Pond Outdoor Water Fountain:
- Elegance and Sophistication: The Newcastle Pond Fountain adds a touch of classical elegance to any outdoor space. Its timeless design makes it suitable for a variety of garden styles, from formal gardens to modern landscapes.
- Soothing Water Sound: The gentle sound of cascading water from the fountain creates a peaceful, serene atmosphere, perfect for outdoor relaxation or entertaining. The sound of water flowing can also help drown out unwanted noise, creating a private, tranquil retreat.
- Large Basin for a Natural Look: The larger pond basin offers a more naturalistic appearance, providing ample space for the water to pool and creating the feel of a traditional garden pond without the need for excavation or complex installation.
- Durability and Weather-Resistance: The fountain is made from durable materials like cast stone, fiberglass, or resin, which are designed to withstand outdoor elements like sun, rain, and freezing temperatures.
- Easy to Maintain: While it does require some maintenance (e.g., cleaning, pump checks), the design of the Newcastle Pond Fountain makes it relatively easy to care for. The pump is self-contained and the basin is large enough to require minimal water top-ups.
- Lighting for Nighttime Appeal: The built-in LED lighting enhances the fountain’s beauty in the evening, turning the fountain into a glowing centerpiece after dark.
- Versatile Style: The classic, timeless design makes the Newcastle Pond Fountain suitable for a wide range of outdoor spaces, from formal garden layouts to more natural, rustic settings.
Where It Works Best:
- Large Gardens & Landscapes: Given its size and design, the Newcastle Pond Fountain is perfect for large gardens or open outdoor spaces where the fountain can serve as a statement piece. The spacious basin allows it to create a dramatic visual impact.
- Formal Gardens & Courtyards: The elegance of the design makes it well-suited for formal gardens, landscaped patios, and manicured courtyards where it can enhance the sophisticated atmosphere.
- Mediterranean or Traditional Themes: The Newcastle Pond Fountain complements Mediterranean, French, or English-style gardens, as well as any traditional or classic landscape design.
- Outdoor Entertainment Areas: The calming sound of water and the beauty of the fountain make it an excellent addition to patios or entertainment areas where guests can relax and enjoy the natural surroundings.
FOUNTAIN LIGHTING
DON’T UNDERESTIMATE THE VALUE OF QUALITY LIGHTING IN YOUR WATER FEATURE.
THESE ARE “LIGHTING FEATURES WITH WATER!”
FOUNTAIN LIGHTING
Underwater submersible LED lighting fixtures are a game changer for making your fountain or water feature a stunning 24-hour-a-day centerpiece of your property. Lighting is not just a functional aspect but a transformative one, turning your fountain into a dynamic, all-day feature that adds beauty, ambiance, and value to your outdoor space.
Daytime Appeal
During the day, your water feature naturally becomes a focal point with the movement of water, the reflection of sunlight, and the surrounding landscape. But as the sun sets and darkness falls, your fountain may lose some of its impact without proper lighting. This is where the magic of underwater submersible LED lighting comes in. By illuminating the water from below, the light highlights the natural flow of the water, making the fountain’s motion and texture more visible and captivating even at night. Whether it’s a gentle trickle or a dramatic cascade, the lighting accentuates every movement, making your fountain an eye-catching feature during both the day and night.
Creating a 24-Hour Atmosphere
When paired with color-changing LED lighting, your fountain can evolve into a completely different experience as the day transitions to night. In the evening, your lighting design can be programmed to shift colors or intensities, adding a layer of drama and elegance. This means your fountain is never static—it can transform its look with the change of time or occasion. Soft, warm hues can create a tranquil mood for quiet evenings, while vibrant colors can be used for special events or gatherings.
Nighttime Transformation
In the evening or nighttime, your fountain with color-changing LED lighting will become a beacon on your property. The dynamic lighting will not only highlight the intricate details of the fountain but also add a visual contrast against the dark night sky. Your fountain will shine brightly, offering a serene glow or a lively display depending on your mood or needs. The beauty of underwater submersible lights is that they create a captivating atmosphere without harsh, glaring lights, allowing you to enjoy your fountain’s aesthetics and sounds even after the sun goes down.
Moreover, lighting can enhance the natural reflections and water movement, creating a mesmerizing effect. Imagine walking through your garden or yard and seeing your fountain gently illuminated by the soft, colorful glow of underwater LEDs—this extends the enjoyment of your outdoor space beyond daylight hours.
Functionality and Versatility for Any Time of Day
By having submersible LED lighting integrated into your fountain, you’re essentially ensuring that your water feature becomes a 24-hour attraction. The flexibility and versatility of color-changing LED lighting provides you with the ability to adjust the tone and intensity of the light to match your activities, the season, or even the time of day. Whether you want to subtly enhance the atmosphere during a quiet dinner party or create a spectacular show for guests at night, your fountain will be an attractive focal point no matter the time.
Using DMX lighting for fountains
DMX lighting systems provide additional ways to enhance the visual impact of your fountain, especially at night. DMX (Digital Multiplex) is a protocol used to control stage lighting and effects, but it works just as well for architectural and outdoor fountains. Underwater submersible lighting fixtures, particularly those with color-changing DMX capabilities, are a game changer for making your fountain or water feature a stunning 24-hour-a-day centerpiece of your property. When paired with color-changing DMX LED lighting, your fountain can evolve into a completely different experience as the day transitions to night. In the evening, your lighting design can be programmed to shift colors or intensities, adding a layer of drama and elegance. This means your fountain is never static—it can transform its look with the change of time or occasion. Soft, warm hues can create a tranquil mood for quiet evenings, while vibrant colors can be used for special events or gatherings.
Practical Benefits of Night Time Lighting
Additionally, lighting your fountain at night adds functional benefits, too. Illuminating your fountain not only boosts its aesthetic appeal but also enhances security on your property. Well-lit areas are more inviting, and strategically placed lights can help with the safety and visibility of walkways, steps, or other landscaping features surrounding your fountain.
Making Your Fountain an All-Encompassing Feature
Lighting has the power to transform your water feature into a true multi-dimensional design element for your property and you open possibilities for endless creative options. You can design lighting schemes that sync with other outdoor features, such as trees, gardens, or sculptures, giving your entire outdoor space a coordinated, thoughtful look. This transforms your fountain from a simple water feature into an all-encompassing experience that enhances your property’s nighttime beauty.
Conclusion
With underwater submersible LED lighting, your fountain becomes a stunning 24-hour feature—one that will continue to captivate visitors and enhance the ambiance of your property around the clock. From vibrant, colors to soft, calming lights, your water feature can shift in appearance depending on your needs and preferences. This level of customization not only extends the life of your fountain’s aesthetic appeal but also makes your entire outdoor space more versatile, enjoyable, and functional.
Contact a specialist today 941-256-0152 to discuss how we can incorporate underwater submersible LED lighting into your fountain design, ensuring your water feature becomes a mesmerizing part of your landscape day and night.
FOUNTAIN COVERS
Purchasing a winter fountain cover for your backyard or estate fountain is an incredibly wise and practical investment, particularly if you live in an area that experiences cold, harsh winters. There are several compelling reasons why having a fountain cover is essential for the longevity, appearance, and functionality of your outdoor water feature. Here’s why:
1. Protection from Harsh Winter Weather
Winter weather can be unpredictable, and fountains are particularly vulnerable to the elements. Freezing temperatures, snow, ice, and freezing rain can wreak havoc on your fountain’s delicate components. A quality winter cover acts as a protective barrier, shielding the fountain from these harsh conditions. The cover prevents the accumulation of snow and ice on the fountain, which can potentially damage its structure and internal mechanisms. Instead of worrying about ice forming on your fountain or pool, you can rest easy knowing that your water feature is safe and sound under the protective shield of a winter cover.
2. Prevention of Ice Damage
One of the most serious risks to outdoor fountains during the winter is the potential for ice damage. When water freezes, it expands, and this expansion can cause cracks in the fountain basin, damage pipes, or even ruin the pump. Even small amounts of water left in the fountain can cause issues if left unchecked over the winter months. A winter fountain cover keeps water from accumulating inside the fountain, helping to avoid freezing. By preventing ice from forming, the cover ensures that the risk of cracking, splitting, and other damage caused by ice is minimized. In the event of a particularly harsh winter, the cover provides an extra layer of defense, keeping your fountain in pristine condition until the thaw.
3. Maintaining Aesthetic Appeal
A well-maintained fountain is not only a focal point in your garden or backyard, but it also contributes to the overall beauty of your estate. However, an uncovered fountain during the winter months can quickly become a mess, filled with fallen leaves, twigs, and dirt. Worse yet, frozen water can create a dirty, unsightly crust of ice that detracts from the aesthetics of your space. A winter fountain cover provides an elegant solution by protecting the fountain from debris and maintaining a neat, polished look. Even when the fountain is not in use, it will still blend seamlessly into the landscape, helping to keep the aesthetic value of your outdoor space intact.
4. Long-Term Durability
Winter is a time when many outdoor features face deterioration. Your fountain, particularly if it is made from materials like stone, ceramic, or metal, can suffer under prolonged exposure to cold and moisture. Freezing water can erode materials, corrode metal components, and create a breeding ground for mold and mildew, which can be difficult to clean. By investing in a fountain cover, you’re actively extending the lifespan of your fountain. The cover acts as a shield, preventing direct exposure to the harsh winter elements, which means your fountain is more likely to survive many winters and continue looking beautiful for years to come. This saves you from the need for frequent repairs or the expense of replacing the fountain altogether.
5. Ease of Maintenance
One of the most common headaches for homeowners with fountains is the amount of maintenance required, especially when it comes to cleaning out debris, leaves, and twigs that accumulate in the water. Winter months can exacerbate this problem, as the wind blows more debris into your fountain, and fallen leaves can become trapped in the water. A fountain cover prevents all of this, making springtime maintenance much easier. When you’re ready to open the fountain for the season, simply remove the cover, and the area will be much cleaner, requiring only minimal tidying up. With fewer contaminants in the fountain, you won’t have to spend as much time scrubbing and cleaning, allowing you to enjoy the spring without unnecessary hassle.
6. Protection from Wildlife and Animals
Your fountain is an attractive feature for more than just humans. Birds, squirrels, raccoons, and other animals may be drawn to the water during colder months. They may use your fountain as a drinking source, or worse, try to seek shelter in it, leaving behind debris or potentially damaging the structure. With a winter cover in place, you reduce the risk of animals nesting in or around the fountain, keeping your outdoor feature safe from unnecessary wear and tear caused by wildlife. The cover acts as a physical barrier to deter animals from accessing your fountain, which can prevent damage and protect the cleanliness of your outdoor area.
7. Cost-Effectiveness
At first glance, purchasing a winter fountain cover might seem like an added expense, but when you factor in the cost of repairs or replacements for damaged fountains, it becomes clear that the cover is a wise investment. Repairs for a frozen or damaged fountain, particularly if the pump or plumbing needs replacing, can be expensive and time-consuming. By using a winter cover, you’re actively preserving the fountain’s function and protecting it from issues that could require costly fixes. Not only does the cover help avoid those repair costs, but it also protects the aesthetic value of your outdoor space, which may otherwise suffer if your fountain becomes unsightly or breaks down.
8. Convenience and Peace of Mind
Winterizing a fountain without a cover often involves a lot of preparation and steps, including draining the water and dismantling parts of the fountain to avoid freezing. While these steps are important, they can be time-consuming and labor-intensive. A fountain cover simplifies this process. It is easy to put on and remove, providing you with convenience and peace of mind. You don’t have to worry about spending hours preparing the fountain for winter—simply cover it and let the cover do the work. When spring arrives, removing the cover will be a breeze, allowing you to quickly get the fountain back to its functional state.
9. Environmental Protection
Not only does a fountain cover help protect your water feature, but it also protects the surrounding environment from potential damage caused by fountain-related debris or overflow. In harsh winter conditions, any debris that collects on top of or around your fountain could end up clogging nearby drains or affecting your garden’s landscape. The cover helps ensure that your water feature stays contained and free from debris buildup that could affect the overall cleanliness and environmental health of your outdoor space.
Conclusion
A winter fountain cover is an essential investment for anyone who wants to preserve the beauty and functionality of their backyard or estate fountain during the colder months. By offering protection from harsh weather, preventing ice damage, maintaining aesthetic appeal, and reducing the amount of maintenance required, a cover helps extend the life of your fountain while saving you time and money in the long run. Whether you’re concerned about winterizing your fountain, protecting it from animals, or maintaining the look of your outdoor space, a fountain cover is a practical, cost-effective solution that ensures your fountain stays in excellent condition year after year.
DELIVERY LIFTGATE OPTIONS
- A lift gate service. Unless you have a forklift, bobcat, tractor with forks (rated for the weight of your shipment), residential deliveries typically need a LIFT GATE SERVICE. This is a lift elevator on the back of the truck allowing heavy items to be offloaded from the truck to the ground. If you plan on removing the shipment yourself then the Labor and equipment required to receive ground freight shipments is the responsibility of the customer. Note: these often are large trucks and will only be able to drop the shipment at the end of your driveway.
- Heavy palletized items that exceed the normal weights of shipping may be subject to additional freight charges.
- Service to areas with limited access (e.g., gated communities, churches, alleys, or many cul-de-sacs) will have a “Limited Access” charge applied.
- Deliveries to addresses with limited hours may incur additional shipping charges, however when a delivery appointment is scheduled, they may meet the needs of your limited hours.
DELIVERY & SHIPPING FAQs
PLEASE READ CAREFULLY AND CONFIRM RECEIPT
REMEMBER WHEN RECEIVING A PRODUCT, YOU HAVE 72 HOURS TO MAKE A CLAIM
AFTER THAT, SHIPPING INSURANCE AND CLAIMS ARE VOID!
1) Products that are made-to-order are subject to the manufacturer’s scheduling and their production capability.
Production timelines that are disclosed are ‘estimates’ and may be subject to delays which are beyond the control of Water Feature Pros.
You will be advised of any production delays that may affect your expected delivery date.
Production timelines do not include the transit time required for shipping.
CANCELLATIONS:
1) Orders for product made-to-order may not be cancelled for any reason once submitted, accepted, and confirmed by the manufacturer, holding a place in their manufacturing ‘que.
2) Unforeseen production or shipping delays are not a basis for cancellation.
RETURNS:
1) Product that is made-to-order may not be returned except for the following conditions:
- the item model number does not match the item ordered.
- the color code does not match the color code specified at time of order.
- color variations in an item with the correct color code shall not be a basis for return.
2) Stock items may be returned under the following conditions:
- all returns must be accompanied by a Return Merchandise Authorization (RMA) issued by Water Feature Pros.
- all returns must be unused and in the original packaging.
3) Return shipping expense shall be the responsibility of the customer. A restocking fee of 15% shall be deducted from the invoice value of the item excluding any applicable shipping and handling fees paid at the time of sale.
WARRANTIES:
1) The manufacturer’s written warranty for all products shall prevail.
2) Water Feature Pros offers no expressed nor implied warranty beyond that offered by the manufacturer. (Other than our 100% support in making MFG’s accountable for errors made on their part- We always champion our customer’s cause and try to get make them satisfied in the uncommon circumstance they are not)
SHIPPING & RECEIVING:
Small parcels weighing less than 50 lbs. that can be packaged within specified carton dimension limits will be shipped by ground parcel carrier or the US Postal Service.
All other items will be shipped using ground freight carriers.
All shipments by ground freight carriers will be delivered curbside to your property. You must be prepared with manpower or equipment to move the product from the curbside of your property to where you are going to keep it until it is installed. Note: the freight driver is not required (by their union contract) to move the product other than getting it off the truck when you ordered a liftgate (see section 2a). This being said, there are certainly instances if a customer is friendly to a driver (smiles, pleasant, bottle of water) that they may do a little more than just a curbside delivery. If your surroundings are conducive to them moving your pallets a little further onto your driveway using their pallet jack, they may do this, but again they are not required to do so as third party, labor union, contracted employees.
2) Standard ground freight rates include delivery by appointment and are typically done by a semi pulling a 40-52’ trailer. IF YOUR ADDRESS WILL NOT ACCOMMODATE THIS TYPE OF TRUCK YOU NEED TO LET US KNOW AND WE WILL REQUEST FREIGHT BE PUT ON A SMALLER TRUCK, WHICH MAY CARRY AN ADDITIONAL FEE FOR LIMITED ACCESS.
- Heavy palletized items that exceed the normal weights of shipping may be subject to additional freight charges.
- Service to areas with limited access (e.g., gated communities, churches, alleys, or many cul-de-sacs) will have a “Limited Access” charge applied.
- Deliveries to addresses with limited hours may incur additional shipping charges, however when a delivery appointment is scheduled, they may meet the needs of your limited hours.
RECEIVING YOUR SHIPPMENT:
- The shipping company should be sending you tracking information as your fountain makes it way to you, however, we also recommend that you contact the Destination Terminal to discuss the time and date you will receive the shipment. Once the shipping is booked with the trucking company, you will receive a reminder of this document and the additional following information:
- The Transportation Carrier
- The Transportation Carrier Destination Terminal Phone Number
The Consignee (you the customer) or a responsible designee must receive, inspect, and sign for products shipped by ground freight.
2) It will be your responsibility at the time of delivery to perform the following:
- Inspection of the product while the delivery truck is still on site if possible.
- If you do not have the manpower present at the time of delivery to fully inspect the items inside the package,
BE SURE TO SIGN PAPERWORK AS “PENDING INTERIOR INSPECTION”. YOU NEED TO THEN HAVE THE CONTENTS INSEPCTED IN THE NEXT 72 HRS AND ANY DAMAGE REPORTED. TRUCKING COMPANIES WILL NOT EXTEND THEIR LIABILITY FOR YOUR PRODUCTS ONCE THEY ARE OUT OF THEIR POSSESSION AND IN YOURS BEYOND THIS TIME FRAME.
- clearly document/photograph the condition and any damages to packaging prior to removing the packaging.
- clearly document the condition and any damage to the product once the packaging is removed.
- clearly note any damage visible to the product on the delivery receipt the driver will want you to sign.
- take photos of all the above inspections and anything you note about condition and damages.
- failure to inspect the product upon delivery or adhere to the process outlined in the Receiving Your Shipment section below may result in the loss of the ability to file a damage claim with the freight carrier.
- freight damage claims are limited to breakage. Repairable chips, scuffs, and abrasions are not a basis for a freight claim.
- beyond filing a damage claim on behalf of the Consignee, Water Feature Pros will bear no responsibility for additional expenses, real or perceived, that may be incurred by the Consignee.
PHYSICAL INSPECTION OF WATER FEATURE PRODUCTS:
THESE ARE THE REQUIRED PHYSICAL INSPECTIONS OF ALL WATER FEATURE PROS PRODUCT DELIVERIES.
#1 YOU MUST HAVE THE DRIVER CO-SIGN THE DELIVERY RECEIPT BEFORE LEAVING.
#2 TAKE PHOTOGRAPHS (CELLPHONES ARE FINE) OF THE UNOPENED PALLETS OR CARTONS AS THEY ARE UNLOADED OFF THE DELIVERY TRUCK. THE MANUFACTURERS WILL TYPICALLY SHIP YOUR PRODUCT IN PACKAGING IN CONTAINERS ON PALLETS OR SHRINK WRAPPED AS A BUNDLE ON A PALLET.
#3 AFTER INSPECTING THE OUTSIDE THEN ALL CARTONS SHOULD BE OPENED AND THE PACKING REMOVED AROUND THE PRODUCTS INSIDE TO ALLOW A BRIEF PHYSICAL INSPECTION OF THE GOODS TO CONFIRM NO DAMAGE HAS BEEN DONE IN TRANSIT.
#4 IF YOU ARE UNABLE TO OPEN AND INSPECT THE SHIPMENT, OR, IF THE DRIVER IS UNWILLING TO WAIT, PLEASE WRITE “PENDING INSPECTION FOR POSSIBLE DAMAGE” ON THE DELIVERY RECEIPT (BOL). EVEN IF THE DRIVER SAYS NOT TO, PLEASE STILL WRITE THIS AS IT IS NECESSARY DOCUMENTATION TO FILE A CLAIM.
TAKE PICTURES OF ANY OR ALL OF THE BELOW ITEMS:
- DAMAGE TO THE EXTERIOR OF A CARTON OR WRAPPING MAY INDICATE MISHANDLING.
- CRUSHED CONES ON TOP OF A PALLET MAY INDICATE MISHANDLING.
- BROKEN PALLETS OR BROKEN STRAPPING MAY INDICATE MISHANDLING.
#5 ALL DAMAGE TO CARTONS AND/OR GOODS MUST BE NOTED ON THE DELIVERY RECEIPT. IF YOU DO NOT NOTE IT, A CLEAN DELIVERY RECEIPT WITH NO NOTES OF DAMAGE (REAL OR SUSPECTED) VOIDS ANY CLAIM YOU MAY HAVE AGAINST THE FREIGHT CARRIER, OR THE MANUFACTURER.
- IF DAMAGE OF INDIVIDUAL FOUNTAIN COMPONENTS BUT NOT THE ENTIRE FOUNTAIN IS IDENTIFIED AT DELIVERY, DO NOT REFUSE THE SHIPMENT BUT NOTE THE DAMAGE ON THE DELIVERY RECEIPT AND THEN IMMEDIATELY CONTACT WATER FEATURE PROS AND SEND US ALL PHOTOGRAPHS TAKEN.
#6 IF EXTENSIVE DAMAGE IS IDENTIFIED AT DELIVERY, REMEMBER TO:
- TAKE A LOT OF PICTURES.
- THEN REFUSE THE SHIPMENT.
- ONCE THE DRIVER TAKES THE SHIPMENT BACK IMMEDIATELY CONTACT WATER FEATURE PROS.
#7 REMEMBER THE FOLLOWING:
- YOU HAVE A 72-HOUR WINDOW TO REPORT ANY DAMAGE TO WATER FEATURE PROS SO WE CAN START THE CLAIM PROCESS. ANY TIME AFTER 72 HOURS, VOIDS THE CLAIM PROCESS AND THERE WILL BE NO CLAIM PAYMENT!
- TAKE LOTS OF PHOTOGRAPHS OF THE DAMAGED PRODUCT.
- BE PREPARED TO EMAIL ALL PHOTOS TO WATER FEATURE PROS AS SOON AS POSSIBLE.
- A COPY OF THE DELIVERY RECEIPT IS REQUIRED. PLEASE TAKE A CLEAR PICTURE OF THE RECEIPT AND SEND IT WITH THE PHOTOS.
- THE DELIVERY RECEIPT MUST SHOW ALL NOTES OF OBSERVED DAMAGE.
- THE DELIVERY RECEIPT COPY MUST BE CO-SIGNED BY THE DRIVER.
WHY BUY FROM US
- Few retailers can offer 27 years of hands-on product & installation experience.
- Our commitment is a guarantee for your 100% satisfaction with your experience. We prove it, not just say it.
- We are Veteran owned & operated with most products made in the USA.
- Our customer service support before, during and after the sale. We still answer the phone after your purchase.
- Over 20,000 customers have trusted us with their business. We know our success depends on your success.
Questions before you order? Call 941-256-0152 or text 502-298-7752 and talk to a fountain pro.